Privacy Policy

When a company uses Fieldwork, we keep:

• Customer details: names, phone numbers, emails and addresses.
• Job details: job photos and notes, along with each job's schedule, site address, scope of work, supplies list and status.
• Crew clock-in times: when each team member clocks in and out.
• Team accounts: each team member's name, email, phone number and role, and a history of who did what on each job (for example, who added photos or marked a job completed). The email is used to sign in and to send password reset links.
• Sign-in security: passwords are stored only in scrambled form that can't be read back. We also record the email and network address of sign-in attempts for a short time, to block anyone trying to guess passwords.
• Notifications: if you turn on job notifications, the address your device gives us for delivering them.

We use this information only to run each company's jobs: scheduling and dispatching, showing job details to the crew, tracking hours, and sending job notifications.

We never sell this information, and we don't use it for advertising.

Each company's customers, jobs, photos, notes and hours can only be seen by people in that company. No company can see another company's data. Within a company, techs see only the jobs they're assigned to.

Fieldwork runs on a small number of service providers that store and process data on our behalf, only so the app can work: Vercel (hosting and photo storage), Neon (the database), an email service (to send password reset links), and Stripe (payments for companies on a paid plan; we never see or store card numbers). They aren't allowed to use the data for anything else.

If a company connects another system it uses, such as its customer management software, Fieldwork brings in that company's customer and appointment details from it, at the company's request.

A company's data is kept for as long as its Fieldwork account is open, so its job history, photos and hours stay available to it. Sign-in attempt records are only needed for a short time and are cleared when an account is deleted.

• Deleting your own account: anyone can delete their account from the Account page in the app. This deletes their sign-in, email, phone number and notification settings right away. Their name stays on the company's past records (hours worked, photos and job history), because those records belong to the company.
• Deleting a whole company: a company admin can delete the company from the Account page. This permanently deletes all of the company's customers, jobs, photos, notes, supplies, hours and team accounts.
• By email: you can also ask us to delete your data at owner.fieldwork@gmail.com. If you're a customer of a company that uses Fieldwork, you can ask that company, or write to us and we'll work with them to remove your details.

Everything sent to and from Fieldwork is encrypted in transit. Passwords are stored scrambled, deleting needs the account's password, and access to each company's data is limited to that company's own team.

Fieldwork is a business tool and isn't meant for anyone under 16.

If this policy changes, we'll update it on this page and change the date at the top.

Questions about privacy or your data? Email owner.fieldwork@gmail.com.